ClientCast Manager

1. Overview

ClientCast Manager is a comprehensive IPTV business management platform built for admins, resellers, and support teams. The app helps you manage customers, subscriptions, employees, expenses, invoices, and role-based account access. By installing or using ClientCast Manager, you acknowledge that you have read and understood this Privacy Policy. We respect your privacy and are committed to protecting the personal and business information you entrust to us.

2. Information We Collect

To provide, maintain, and improve our services, ClientCast Manager collects the following categories of information:

• Account & profile data: Full name, email address, hashed password, profile photo (optional), mobile number, and role permissions (admin, seller, employee).
• Business & customer records: Customer names, phone numbers, usernames, service passwords, subscription start/end dates, payment status, invoice history, and detailed employee records.
• Uploaded files & media: Company logos, branded invoice templates, and receipt images that you voluntarily upload for business personalization.
• Device & operational data: Anonymous device identifiers, Firebase installation IDs, app version, and diagnostic data to ensure smooth authentication and offline-ready storage.

3. How We Use Information

Every piece of data we collect serves a specific operational or security purpose:

• ✅ Create, authenticate, and manage user accounts and permission levels.
• ✅ Securely store and sync customers, employee records, expenses, and invoices across devices in real-time.
• ✅ Generate professional invoices, payment summaries, financial reports, and subscription renewal reminders.
• ✅ Deliver critical notifications regarding account approvals, system updates, expiring subscriptions, and access changes.
• ✅ Continuously improve app reliability, prevent fraudulent access, and provide faster technical support when needed.
• ✅ Enforce role-based access controls so that sellers see only the data relevant to their work.

We never use your business data for advertising, marketing, or any purpose beyond operating the ClientCast Manager service.

4. Data Storage and Sharing

Primary infrastructure: ClientCast Manager relies on secure Google Firebase services, including Firebase Authentication, Cloud Firestore (NoSQL database), and Firebase Storage. All business data is stored in encrypted databases hosted in secure data centers (EU/US regions based on your configuration).

Sharing policy: We do not sell, rent, or trade your personal or customer data to third parties. Data access is strictly limited to:

• Authorized team members within your organization (admins, managers) based on their roles.
• Third-party infrastructure providers (Firebase, Google Cloud) that are contractually bound to protect your data.
• Legal or regulatory authorities if required by applicable law or to prevent harm.

Invoice files generated within the app are stored in your private Firestore database and can be exported or shared via native device sharing (email, print) at your discretion.

5. Security Measures

We implement robust security safeguards to protect your information from unauthorized access, alteration, or destruction. These include:

• 🔒 End-to-end encrypted data transmission (TLS 1.2/1.3) between the app and Firebase servers.
• 🔒 Strict Firebase Security Rules that enforce row-level and collection-level permissions based on user roles (admin vs. seller).
• 🔒 Multi-factor authentication support for admin accounts (when enabled by your organization).
• 🔒 Regular automated backups and point-in-time recovery options for Firestore.
• 🔒 Employee background checks and data access logging for internal operations.

However, no digital system is completely infallible. While we strive to protect your data, we cannot guarantee absolute security. You are also responsible for keeping your login credentials confidential.

6. Your Rights & Choices

We believe you should have control over your information. Depending on your role and applicable privacy laws, you may exercise the following rights:

• ✏️ Update profile: Modify your name, email, profile photo, and contact details (subject to admin approval for critical fields).
• 📄 Access & portability: Request a copy of the personal and business data we hold about you or your organization.
• 🗑️ Deletion & correction: Request deletion of customer records, expense entries, or your account data (subject to legal retention obligations, e.g., tax-related invoices).
• ⚙️ Opt-out of non-essential notifications: Disable marketing or reminder alerts within app settings (core security alerts cannot be disabled).
• 🚫 Stop using the service: You may permanently delete the app and request data erasure via your account administrator.

To make any request, contact your company’s support team or email us directly at support@clientcastmanager.com. We will respond within 30 days.

7. Third-Party Services & Integrations

ClientCast Manager integrates with trusted platforms to enhance functionality. These third-party services operate under their own privacy policies and terms:

• Google Sign-In & Firebase: Used for authentication and cloud backend. Data processing adheres to Google Privacy Policy.
• Device-level sharing/print: When you export invoices or reports, your device’s OS (Android/iOS) may handle data sharing via email, messaging, or printing services.
• Crashlytics & performance monitoring: Anonymous crash data helps us improve stability — no personal customer data is ever included in crash logs.

We recommend reviewing the privacy policies of any third-party service you choose to use in conjunction with ClientCast Manager.

8. Children's Privacy

ClientCast Manager is strictly intended for professional business use by adults (owners, administrators, and employees of IPTV service providers). The application is not designed for or marketed to individuals under the age of 13. We do not knowingly collect, store, or process personal information from children. If we become aware that a child under 13 has provided us with personal data, we will take immediate steps to delete that information from our servers. Parents or guardians who believe their child has submitted data should contact us promptly.

9. Changes to This Privacy Policy

We continuously evolve our app and may update this Privacy Policy to reflect new features, legal requirements, or industry best practices. Any changes will be effective immediately upon posting the revised policy within the app and on this page. The “Effective date” at the top of the page will be modified accordingly. For significant changes, we may provide in-app notification or email notice (where feasible). We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of ClientCast Manager after changes are posted constitutes acceptance of the updated terms.